Customer Relationship Management - Quick response and provide solutions for problem solving to meet customer requirements. - Continue to improve customers satisfaction and meet customers service level. - Cooperate with service providers to solve local customs/trucking
Customer Relationship Management - Quick response and provide solutions for problem solving to meet customer requirements. - Continue to improve customers satisfaction and meet customers service level. - Cooperate with service providers to solve local customs/trucking
Customer Relationship Management - Quick response and provide solutions for problem solving to meet customer requirements. - Continue to improve customers satisfaction and meet customers service level. - Cooperate with service providers to solve local customs/trucking
Operational - Monitor and ensure all customers’ and vendors requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements. - Ensure vendor’s documents to customers are delivered
Operational - Monitor and ensure all customers’ and vendors requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements. - Ensure vendor’s documents to customers are delivered
The incumbent is responsible for customer stabilization, retention, and optimization, ensuring stability in the customer experience. This role will establish clear KPIs and SLAs for defined customer programs, ensuring clarity of understanding and program execution expectations.