Job Responsibilities: Provide remote support for EMS customers, managing and proactively monitoring their network systems to meet SLA requirements. Track the activities of Tier-1 engineers to ensure that all incidents, problems, and changes are under control and
Job Responsibilities: Provide remote support for EMS customers, managing and proactively monitoring their network systems to meet SLA requirements. Track the activities of Tier-1 engineers to ensure that all incidents, problems, and changes are under control and