Main Responsibilities: CRM Database Maintenance Account merging and data clearance to improve data quality of the database. Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality. CRM Activations
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship