We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Experience working in technical product development and support Ability to communicate in English and Mandarin
角色职责:岗位职责（Job Responsibilities） 作为 Cx（Carrier Excellence）推动者，基于现场问题和数据，持续推进流程与质量改进 组织和参与 Kaizen、DIVE / RRCA、Gemba Walk 等持续改进活动，跟踪行动项闭环 基于问题数据（如误工、Turnback、质量问题等）进行分析，并输出改进建议 支持 目视化管理、Cx Room / Quality Clinic、Dashboard 等精益与质量可视化工作 协调跨部门（生产、质量、售后、工程等）推进 Cx 改进行动 支持 数字化问题追踪系统 / CxApp / MES 等持续改进相关工具的应用和优化 根据业务发展需要，参与并支持领导安排的相关专项或改进类工作。 任职要求（Qualifications） 必须要求（Must Have） 本科及以上学历，工程、制造、质量或相关专业 ≥3 年 Cx / 精益 /
作为实习生，在马士基环境内提供优质的客户体验。比如，订单处理，追踪物流信息，及时解决客户问题，提高客户满意度。 Requirement： 物流供应链、英语相关专业，2026年及之后毕业的在校学生。 可满足一周5天出勤，可实习3-6个月。 基本的英文读写能力，具备大学英语六级证书。 团队协作精神，能够与同事保持良好的合作关系； 良好的沟通能力和服务意识，能够熟练处理客户需求和问题； Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race,
Main Responsibilities: CRM Database Maintenance Account merging and data clearance to improve data quality of the database. Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality. CRM Activations
Manager Retail Marketing & Activation Area: GCA Department: Offline Channels Direct Reporting Line: Director Retail Marketing Indirect/Secondary Reporting Line: Subsidiary/Country: GCA Location: Shanghai GSMS Grade: M4 Number of Personnel Managed: Cost Center/Budget and/or Revenue Responsibility: Purpose
Accounting Operations includes accounting operations roles involved in overseeing the day-to-day financial transactions with accuracy and in compliance with regulations, accounting principals and standards. Covers cost accounting (allocating and analyzing direct and indirect costs, actual vs.
Job Title: Customer Experience Specialist City, Country: Shanghai, China This is a great opportunity to shape how customers experience our business every day. As a Customer Experience Specialist, you will be the primary point of contact
We help the world run better At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global
General Administration comprises general office administration & secretarial support roles, such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administration and clerical support (i.e. to teams or functions); reception/telephone/switchboard; mailroom & filing
Job Purpose •Own end-to-end service delivery performance, ensuring operational excellence, customer experience, and alignment with Lead Logistics product standards. •Drive transformation through digital adoption, process standardization, and continuous improvement, embedding The Maersk Way into daily operations.
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
Lead Specialist, CX Zhangjiang, Shanghai Your key responsibilities Manage sales order intake and ensure processing and confirmation within 24 hours. Monitor call-offs, delivery lead times, pricing, and inform account management and customers. Check and resolve order blocks
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship
Product Owner EY Enterprise Technology EY Enterprise Technology group specific in the Digital Experience area is working on implementing EY Specific products on the EYDxP powered by Adobe platform that consists of the Adobe CX Stack including
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients
售后服务体验运营 Shenzhen 售后服务类 Responsibilities 1. 用户服务旅程梳理与痛点识别：基于售后服务全生命周期（咨询、安装、维修、退换货、备件、投诉等），梳理用户服务旅程与关键触点，通过用户反馈、服务数据及一线调研，识别影响体验与效率的核心问题，转化为可推动的改善机会。2. 服务流程设计与优化：针对识别出的用户痛点与业务断点，设计并迭代端到端服务流程，覆盖维修站作业规范、上门服务标准、备件供应保障、退换货验机流程等线下服务场景，推动各区域服务标准的统一与落地。3. 改善项目主导与推进：围绕服务时效、一次解决率、客户满意度等核心指标，主导改善项目的规划与落地，协同产品、运营、区域团队及外部服务商推进实施，确保改善目标达成。4. 效果评估与闭环机制建设：建立流程优化效果评估机制，持续追踪关键指标变化并复盘优化成效，沉淀可复用的最佳实践与案例库，形成“问题识别→方案设计→实施落地→效果验证”的持续改善闭环。 Qualifications 1. 本科及以上学历，3-5年售后服务、服务运营、流程优化或相关岗位经验；有消费电子、家电或出海品牌行业背景者优先，熟悉线下服务网络管理（如维修站运营、服务商管理、备件供应等）者优先。2. 熟悉售后服务业务流程与运营体系，对用户服务旅程有深入理解，能独立完成流程诊断、问题分析与方案设计。3. 具备较强的数据分析能力，能通过用户反馈及业务指标发现问题并推动改善；熟悉客户体验管理（CX）或服务设计方法论者优先。4. 具备良好的英文读写能力，能够支持跨区域项目沟通与协作。5. 具备系统性思维与跨部门协同能力，能够从业务全局视角推动流程变革；结果导向，问题解决能力强，能适应快速变化的业务环境。 Apply...
JOB DESCRIPTION: Major Responsibilities: Collect, consolidate, and analyze consumer channel sales forecasts; closely track sales achievement and identify enhancement plan. Conduct regular competitor monitoring and market landscape analysis, including competitor performance, key initiatives, pricing/promotion trends, and
Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department.