NIO蔚来-DO交付体验师 武汉 社招 全职 用户与服务 大专及以上 3-5 年 职位描述 岗位职责:1.交付流程管理:按照品牌标准及用户需求精心布置新车，负责新车交付现场的整个流程，确保交付过程高效、顺畅;2.用户体验提升:在新车交付时，为用户创造愉悦的提车体验，制造仪式感和惊喜感，解答用户对于车辆使用等疑问;关注用户的反馈及情绪，及时处理交付过程中的问题，提升用户满意度;3.车后市场产品售卖:熟悉并掌握车后市场相关产品特点及优势;根据用户需求向用户介绍推荐车后市场产品，提供专业的购买建议，达成销售目标;4.数据记录:及时根据数据进行业务分析，总结提升5.日常门店维护:保持交付区域的整洁有序，协助维护门店的整体形象，确保为用户营造舒适，高端的交付环境学历要求:大专及以上学历*该岗位签署三方协议 职位要求 经验要求:1.拥有2年以上以用户满意度及销售额目标为考核标准的销售系统的工作经验，能够出色达成目标2.有明确的销售目标感，有新能源汽车和高端汽车的运营经验，认同高端车企的标准和理念3.要求持有驾照，具备良好的驾驶技能能力要求:1.富有同理心，能敏锐感知用户情绪并关怀，能从用户角度预判并优化体验，能在复杂场景协调资源确保用户体验2.解汽车后市场产品，学习能力强，具备良好销售能力，能快速洞察用户需求并完成产品种草及销售·抗压能力强，适应高效率及满意度要求，开展销售工作达到公司业绩指标;3.拥有积极主动解决问题的态度，以解决用户需求为第一要务的责任感，有较强的客诉处理能力4.有集体荣誉感，面对流程化但高要求的工作内容保持热情5.具备良好的沟通能力、语言表达能力、应变能力，熟练使用办公软件 投递...
The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed
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