IT运维项目现场主管 Description - 工作职责： A. 服务交付与SLA管控 A1：需要在客户端驻场，负责桌面运维服务的整体交付，确保SLA（服务级别协议）达成率满足合同要求。 A2：负责ITSM工单系统的流转监控，确保事件响应及时。 A3：负责变更管理，评估变更风险，制定回退方案，确保业务连续性。 B. 客户关系与沟通 B1：作为甲方接口人，定期汇报服务数据（周报/月报），维护良好的客情关系。 B2：负责客户投诉的处理与安抚，确保投诉关闭率满足合同要求，提升用户满意度。 B3：参与客户IT例会，承接新的服务需求，识别商机并推动内部立项。 C. 团队管理与赋能 C1：负责工程师团队的日常管理（排班、考勤、备岗），确保现场人力充足。 C2：实施工程师的绩效考核（KPI），执行奖惩机制，激发团队活力。 C3：负责核心人员的保留，制定人才梯队建设计划，控制人员流失率。 D. 资产与合规管理 D1：负责项目IT资产的全生命周期管理（入库、领用、归还、报废），确保账实相符。 D2：严格执行金融数据安全规范，监督工程师操作行为，杜绝数据泄露风险。 D3：负责机房安全巡检，排查安全隐患。 E. 项目经营与成本控制 E1：负责项目预算编制与实际成本的管控。 E2：负责人员编制规划，根据业务量变化动态调整人力，避免人力浪费。 E3：识别项目经营风险，制定应对策略，降低经营损失。 F. 数据运营与持续改进 F1：利用Excel/Power BI等工具分析运维数据（MTTR、FCR、TOP故障），输出分析报告。 F2：推动服务流程优化，引入自动化工具或AI技术，提升运维效率。 F3：建立并维护项目知识库（KB），沉淀故障处理经验，减少重复性问题。 资质需求： 1：全日制大专及以上学历，计算机相关专业，持有PMP/ITIL认证， 2：5年以上桌面运维或IT服务项目经验，其中至少3年团队管理经验，有金融行业（银行/证券/基金/保险）工作经验优选。 3：熟悉Windows/macOS/UOS操作系统、AD域控管理及日常办公软件问题解决及硬件排障，能指导工程师排障。 5：熟悉TCP/IP协议、VLAN划分、路由交换基础。 6：大型会保障及日常会议管理经验，熟悉流行的会议设备（Cisco、华为等）。
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the worlds top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the worlds top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the worlds top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the worlds top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network
Mandarin Oriental, Guangzhou is looking for a Assistant Manager to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and
About Us Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused
Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of
Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions
公司描述 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that
公司描述 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the worlds top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network
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