Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd Handle Customer phone calls Handle cases correspondence with customer Act as point of entry on potential claim requests
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd Handle Customer phone calls Handle cases correspondence with customer Act as point of entry on potential claim requests
Handle Customer phone calls Handle cases correspondence with customer Act as point of entry on potential claim requests Handle booking inquiries as per customer’s request Handle booking amendments received via Email Process change of destination Handle
Main Responsibilities: 主要职责 - Demand Management- Responsible for customer demand manage (customer order manage/Forecast & Lead Time confirm). Update customer demand, manage customer demand fluctuation, and analyze mid-term and long-term customer demand, define the possible capacity