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Job Summary 根据业务需求进行客服中心整体的人力预测、班次设计及人员排班；整理数据和制作报表；设计绩效考核规则和计算绩效。 Key Responsibilities Strategy • Awareness and understanding of the Group’s business strategy and model appropriate to the role. • 充分了解和认知集团的业务战略和定位模式。 Business • Awareness and understanding of the wider business, economic and market environment
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