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Tasks: 监控客户门户网站并第一时间传递给内部相关部门。Monitor the customer portal website and promptly communicate it to relevant internal departmentsSOP后的客户0KM和售后问题的接收，组织团队对问题进行分析，确定整改措施和落实效果，完成8D报告提交。Receive customer 0KM and after-sales issues after SOP, organize a team to analyze the problems, determine corrective measures and implementation effects, and submit