We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
The Team Leader is responsible for leading day-to-day operational delivery within the Customer Experience / 4PL Operations team. This role acts as the first-level operational escalation point, process SME, and team coach to ensure service quality,
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
We help the world run better At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global
About the Role We are looking for a highly motivated and customer-focused colleague to join Maersk. This role offers an exciting opportunity to contribute to Maersks visibility solutions while developing expertise in customer experience, supply chain
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship
工作地点： 上海市浦东新区外高桥保税区 We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our
工作地点： 上海市浦东新区外高桥保税区 We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our
We Offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture
We offer Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Role: As the CX Enablement & Readiness Lead
售后服务体验运营 Shenzhen 售后服务类 Responsibilities 1. 用户服务旅程梳理与痛点识别：基于售后服务全生命周期（咨询、安装、维修、退换货、备件、投诉等），梳理用户服务旅程与关键触点，通过用户反馈、服务数据及一线调研，识别影响体验与效率的核心问题，转化为可推动的改善机会。2. 服务流程设计与优化：针对识别出的用户痛点与业务断点，设计并迭代端到端服务流程，覆盖维修站作业规范、上门服务标准、备件供应保障、退换货验机流程等线下服务场景，推动各区域服务标准的统一与落地。3. 改善项目主导与推进：围绕服务时效、一次解决率、客户满意度等核心指标，主导改善项目的规划与落地，协同产品、运营、区域团队及外部服务商推进实施，确保改善目标达成。4. 效果评估与闭环机制建设：建立流程优化效果评估机制，持续追踪关键指标变化并复盘优化成效，沉淀可复用的最佳实践与案例库，形成“问题识别→方案设计→实施落地→效果验证”的持续改善闭环。 Qualifications 1. 本科及以上学历，3-5年售后服务、服务运营、流程优化或相关岗位经验；有消费电子、家电或出海品牌行业背景者优先，熟悉线下服务网络管理（如维修站运营、服务商管理、备件供应等）者优先。2. 熟悉售后服务业务流程与运营体系，对用户服务旅程有深入理解，能独立完成流程诊断、问题分析与方案设计。3. 具备较强的数据分析能力，能通过用户反馈及业务指标发现问题并推动改善；熟悉客户体验管理（CX）或服务设计方法论者优先。4. 具备良好的英文读写能力，能够支持跨区域项目沟通与协作。5. 具备系统性思维与跨部门协同能力，能够从业务全局视角推动流程变革；结果导向，问题解决能力强，能适应快速变化的业务环境。 Apply...
Job Description Summary Leads the execution of Ocean Customer Experience operations within a defined team scope by driving performance management, ensuring high-quality customer issue resolution, and supporting continuous process improvements. Acts as a bridge between strategy
Leads the execution of Ocean Customer Experience operations within a defined team scope by driving performance management, ensuring high-quality customer issue resolution, and supporting continuous process improvements. Acts as a bridge between strategy and execution to
We help the world run better At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global
Requisition ID: 458630 Work Area: Sales Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Alyssa Lee Recruiter Name: Sonia Miao We help the world run better
Requisition ID: 458636 Work Area: Sales Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Alyssa Lee Recruiter Name: Sonia Miao We help the world run better