Receive and register Shipping Instruction Complete B/L and send draft to customer Handle B/L amendment Issue SWB and invoices after vessel sailed Register received documents from index mailboxes Follow up on all relevant documents received from
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd Handle Customer phone calls Handle cases correspondence with customer Act as point of entry on potential claim requests Handle
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd Handle Customer phone calls Handle cases correspondence with customer Act as point of entry on potential claim requests Handle
Handle Customer phone calls Handle cases correspondence with customer Act as point of entry on potential claim requests Handle booking inquiries as per customer’s request Handle booking amendments received via Email Process change of destination Handle
Main Objectives of this position: To develop, steer and manage the trade activities within the area. Create the “bridge” between Area Sales and Trade Management and provide guidance and focus for the trade to Sales organization.