职位概述 每日协助前厅部经理管理前厅部职能并监督员工。前厅区包括行李员/门卫、总机和客户服务/前台。指导并与经理和员工合作，执行确保高效入住和退房流程的程序。确保客人和员工的满意度，并最大限度地提高部门的财务业绩。 求职者个人资料 教育和经验要求 • 高中文凭或高中同等学历 (GED)；2 年宾客服务、前台或相关专业领域工作经验。 或者 • 在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位；不要求工作经验。 核心工作活动 支持前台团队管理 • 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。 • 鼓励和建立团队成员之间的相互信任、尊重和合作。 • 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。 • 确保在所有班次表彰员工。 • 建立和维护与员工的开放协作关系。 监督和支持宾客服务及前台目标的进展 • 管理日常运营，确保质量和标准，且每天满足客户的期望。 • 制定具体的目标和计划，以便优先考虑、组织和完成工作。 • 处理投诉，解决纠纷，解决不满和冲突，或与他人进行协商。 • 努力改善服务表现。 • 与前厅部经理协作，持续改进部门服务。 • 就前厅部目标传达清晰一致的信息，以产生预期的成效。
Mandarin Oriental Wangfujing, Beijing is looking for a Front Desk Supervisor to join our Front Office team. 北京王府井文华东方酒店正在寻找一位前台主管加入我们的前厅服务团队。 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while
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