Your Key Responsibilities: Global Job Name:Quality Customer Service Eng. 工作职责：客户要求：评估和实施客户（质量）特殊要求变更管理：根据生产变化规划质量活动，定义释放标准，通过4PEP（变更管理工具）跟踪、释放和记录变更实施，向客户提交PPAP，并在必要时获得批准客户接口通过客户门户进行沟通，例如PPAP、索赔报告、证书客户会议、拜访、审计，Run@Rate的负责人跟踪客户绩效评级和客户记分卡/调查并采取相应的行动质量警报和升级（提出问题）、危机管理（如分拣行动、分析）质量合同和目标的审查和确认投诉管理0km和保修管理：使用系统的问题解决（如8D或A3）解决退货的质量问题，采取遏制措施、风险评估、纠正措施VQTS让RD/WRC参与退货分析并最终确定报告。客户投诉成本管理新项目启动： -保修概念、SC、安全启动审核和重新鉴定：主导客户审核和生产线释放（新项目和新生产线）产品审核与再认证支持经验总结和横向展开公司内部业务： 变更管理： PPAP 和内部客户投诉管理支持 QMPP-L 解决问题、偏差批准支持质量管理体系，建立并保持质量管理体系的有效性 Your Qualifications: 教育/认证：机械电子类的学士学位专业经验3 年汽车行业工作经验2 年制造流程和技术经验项目和/或流程经验1年项目或客户质量管理经验必备知识（技术、专业和/或方法）质量方法（例如，结构化问题解决、风险管理、FMEA、PPAP、APQP、控制计划、变更管理）办公软件技能沟通技能，包括演讲和谈判技巧制造技术语言技能（英语)...
工作职责：客户要求：评估和实施客户（质量）特殊要求变更管理：根据生产变化规划质量活动，定义释放标准，通过4PEP（变更管理工具）跟踪、释放和记录变更实施，向客户提交PPAP，并在必要时获得批准客户接口通过客户门户进行沟通，例如PPAP、索赔报告、证书客户会议、拜访、审计，Run@Rate的负责人跟踪客户绩效评级和客户记分卡/调查并采取相应的行动质量警报和升级（提出问题）、危机管理（如分拣行动、分析）质量合同和目标的审查和确认投诉管理0km和保修管理：使用系统的问题解决（如8D或A3）解决退货的质量问题，采取遏制措施、风险评估、纠正措施VQTS让RD/WRC参与退货分析并最终确定报告。客户投诉成本管理新项目启动： -保修概念、SC、安全启动审核和重新鉴定：主导客户审核和生产线释放（新项目和新生产线）产品审核与再认证支持经验总结和横向展开公司内部业务： 变更管理： PPAP 和内部客户投诉管理支持 QMPP-L 解决问题、偏差批准支持质量管理体系，建立并保持质量管理体系的有效性Your Qualifications:教育/认证：机械电子类的学士学位专业经验3 年汽车行业工作经验2 年制造流程和技术经验项目和/或流程经验1年项目或客户质量管理经验必备知识（技术、专业和/或方法）质量方法（例如，结构化问题解决、风险管理、FMEA、PPAP、APQP、控制计划、变更管理）办公软件技能沟通技能，包括演讲和谈判技巧制造技术语言技能（英语)...
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