IT运维项目现场主管 Description - 工作职责: A. 服务交付与SLA管控 A1:需要在客户端驻场,负责桌面运维服务的整体交付,确保SLA(服务级别协议)达成率满足合同要求。 A2:负责ITSM工单系统的流转监控,确保事件响应及时。 A3:负责变更管理,评估变更风险,制定回退方案,确保业务连续性。 B. 客户关系与沟通 B1:作为甲方接口人,定期汇报服务数据(周报/月报),维护良好的客情关系。 B2:负责客户投诉的处理与安抚,确保投诉关闭率满足合同要求,提升用户满意度。 B3:参与客户IT例会,承接新的服务需求,识别商机并推动内部立项。 C. 团队管理与赋能 C1:负责工程师团队的日常管理(排班、考勤、备岗),确保现场人力充足。 C2:实施工程师的绩效考核(KPI),执行奖惩机制,激发团队活力。 C3:负责核心人员的保留,制定人才梯队建设计划,控制人员流失率。 D. 资产与合规管理 D1:负责项目IT资产的全生命周期管理(入库、领用、归还、报废),确保账实相符。 D2:严格执行金融数据安全规范,监督工程师操作行为,杜绝数据泄露风险。 D3:负责机房安全巡检,排查安全隐患。 E. 项目经营与成本控制 E1:负责项目预算编制与实际成本的管控。 E2:负责人员编制规划,根据业务量变化动态调整人力,避免人力浪费。 E3:识别项目经营风险,制定应对策略,降低经营损失。 F. 数据运营与持续改进 F1:利用Excel/Power BI等工具分析运维数据(MTTR、FCR、TOP故障),输出分析报告。 F2:推动服务流程优化,引入自动化工具或AI技术,提升运维效率。 F3:建立并维护项目知识库(KB),沉淀故障处理经验,减少重复性问题。 资质需求: 1:全日制大专及以上学历,计算机相关专业,持有PMP/ITIL认证,
Company Description Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and
Job Duties and Responsibilities Lead the design, implementation, and continuous improvement of quality systems in accordance with IATF 16949 and customer-specific requirements. Ensure compliance across all manufacturing processes and support audits and certifications. Establish key performance
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, its our responsibility to put the planet first. For us at Trane Technologies,
JOB DESCRIPTION Position Summary The APAC Supplier Quality Manager provides regional leadership for supplier quality strategy, governance, and capability development across Asia Pacific. The role drives proactive supplier risk management, new-program supplier APQP readiness, supplier performance
Location:Zhongshan, Guangdong, China Job ID: R0141223 Date Posted:2026-08-13 Company Name:HITACHI ENERGY (CHINA) LTD. Profession (Job Category):Customer Service & Contact Center Operations Job Schedule: Full time Remote:No Job Description: The opportunity Hitachi Energy is seeking an Emerging
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest
Job Purpose This role ensures safe launches, adherence to customer requirements, program support, operational excellence, customer satisfaction, and warranty performance by ensuring Dana processes are adhered too, customer requirements are met, APQP is followed and by
Career Area:Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do – but also about each other.
It’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress,
Career Area:Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do – but also about each other.
Necesito un servicio de Mecánico con las siguientes características: ¿Qué tipo de reparación hay que realizar? Bombín de arranque Fabricante, modelo y año del vehículo a reparar Audi a3 2005 ¿Cuántos kilómetros tiene el coche? Más de
Company Description Bosch Automotive Steering (Jinan) Co., Ltd is a wholly owned subsidiary of Bosch Group. Its predecessor is ZF Commercial Vehicle Steering (Shandong) Co., Ltd., established in October 2005, provides Chinese business partners with a