About the company: Our client is a fast-growing tech start-up founded in 2018 that is revolutionizing the way travelers stay connected to the internet abroad. With a diverse team of over 500 professionals globally, they are
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community
About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands
Location: Fully Remote Type: Internship (Unpaid / High Learning & Portfolio Impact) Duration: 3 – 6 Months Pathways: Direct consideration for Full-Time & Paid Roles upon successful completion About Wing Wing is on a mission to
Job Summary The Product Owner (PO) is a sole person (not a committee), who is responsible for owning the end-to-end customer journeys and product vision & lifecycle. They have a delegated authority and empowerment to prioritize
体验运营专家 北京、上海 全职 金融 职位描述 1. 全链路体验梳理与诊断：负责国际支付全链路商户与用户体验体系搭建、诊断、迭代与闭环管理，以数据驱动提升支付成功率、到账时效与商户满意度，降低投诉、调单、拒付及流程卡点、体验痛点与摩擦点。2. 体验指标体系建设与监控：搭建并落地体验度量体系，涵盖支付成功率、流程完成率、操作耗时、商户NPS/CSAT、投诉率、风控拦截体验、结算及时率等核心指标，建立日常监控看板与预警机制。3. VOC用户声音闭环管理：整合客服工单、商户访谈、后台日志、舆情反馈、渠道异常等数据，建立“问题收集—根因分析—方案落地—效果复盘”的闭环机制，推动高频痛点批量解决。4. 体验优化项目推动与落地：主导体验优化专项，联动产品、研发、风控、合规等团队完成需求落地、验收与效果评估，确保优化目标达成。5. 行业竞对对标与体验创新：持续跟踪头部跨境支付平台体验策略与功能迭代，输出竞对分析与差异化体验方案，支撑业务增长与商户留存。6. 体验规范与机制建设：制定商户后台、服务商平台体验标准与规范，沉淀能力，并通过SOP、智能化，提升整体体验交付质量。 职位要求 1. 本科及以上学历，3年及以上互联网支付/跨境支付/金融科技体验优化、产品运营、用户运营相关工作经验；有连连国际、PingPong、万里汇、派安盈等平台经验者优先。2. 深度熟悉国际支付全流程：跨境收款、换汇结汇、提现、清结算、对账、风控审核、拒付与申诉机制。3. 具备优秀的数据敏感度与分析能力，可独立完成体验诊断、指标监控、根因定位与效果评估。4. 具备出色的跨部门推动能力、项目管理能力与结果导向意识，可独立推动复杂体验项目落地。5. 具备B端商户体验优化经验者优先，熟悉跨境电商、外贸、场景者优先。6. 具备良好的英文读写能力，能够理解国际化产品与海外合规要求。 投递...
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