Job Description： Coordinate an online technical support which supports the sales organization. Administrate support cases – log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the
Job Description Coordinate an online technical support which supports the sales organization. Administrate support cases – log and follow up. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource. Cooperate and assist front-line
岗位职责 1. 统筹5-10人客服小组日常管理、任务分配与绩效管控，保障团队高效运转 2. 制定客服服务规范、话术与流程，优化理化测试、安规认证、EMC测试等检测认证业务流程 3. 组织团队专业培训，覆盖检测知识、沟通技巧、投诉处理、系统操作，提升团队能力 4. 监控满意度、响应时效、解决率等KPI，定期复盘并落地改进方案 5. 负责团队考核、激励与人才梯队建设，处理内部管理问题 6. 对接核心客户，协调实验室、工程、销售等跨部门资源，推进检测认证项目交付，解决执行异常 7. 针对检测争议、周期延误等问题制定方案并闭环跟进 8. 维护客户关系，回访收集需求，整理客户档案与服务数据，输出业务分析报告。 任职要求 1. 大专及以上，营销、检测认证、理化/电子/机械等相关专业优先 2. 5年以上检测认证客服经验，2年以上带组管理经验，有独立带队达标案例 3. 精通Office，熟练Excel数据分析、PPT汇报制作，掌握CRM系统 4. 精通检测认证全流程，熟悉理化/安规/EMC等业务标准 5. 具备客户管理、投诉处理、绩效管控能力，跨部门协同高效 6. 抗压执行强，沟通逻辑佳，合规意识强，无重大服务过失 7. 外资/头部检测机构经验优先，英语CET-6/TEM-4及以上，可独立对接海外客户...
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our
REQ13097 Analyst, Service Quality & Customer Insight (Open) POSITION SUMMARY: Develop and execute customer surveys, researches and observations to obtain insights on customer sentiments and recommend areas for improvement. PRIMARY RESPONSIBILITIES: Support the market research functions from
SUMMARY摘要: Assist senior in providing quality of Hong Kong service to internal and external customers according to agreed service commitment协助上级根据约定的服务承诺，为内部和外部客户提供优质的香港服务。 Perform daily Hong Kong policy administration duties and Department support duties执行日常香港保单管理工作及部门后勤工作。 Assist in Hong Kong business project, system
Key tasks and Responsibilities 主要工作职责 Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives 遵守安全规则，也教育团队人员采取相应的预防措施以实现我们的安全目标 Commercial plan building, execution & monitoring 业务计划的制定、执行和监控 Participate to the building
Everything we do for our clients comes down to having the right business, technical knowledge, and leadership for every occasion. Our colleagues across the business look to our Talent Attraction & Acquisition (TA2) team to consistently
Who we are looking for We are currently looking for an experienced staff to join our Client Service Enablement Team. Why this role is important to us Client Services Enablement supports CS and clients in region and is
Assist to perform account documents review for both new account and existing accounts. Provide general administrative support to the office Responsible for daily data entry and document filing Make calls to the existing clients for the
Main Responsibility Analysis of customer requirements and preparation of solutions within the framework of customer orders and /or product/solution development Definition and documentation of the scope of works/services required by the customer in accordance with the sales
REQ14668 Assistant Manager, Butler Services (Open Date: 19/05/2026) POSITION SUMMARY: The Assistant Manager, Butler Services is responsible to oversee the daily operations of the Butler Team that provides various services to Villas and selected suites / rooms guests, such
We are the only professional services organization who has a separate business dedicated exclusively to the financial services marketplace. Join Digital Engineering Team and you will work with multi-disciplinary teams from around the world to deliver a global
The Senior Medical Services Manager will be responsible for performing higher complexity medical monitoring tasks, including those as a global/program medical monitor. The Senior Medical Services Manager may also mentor/line manage a small number of assigned medical monitors.
Location:CN-Shenzhen-HyQ Shift:Standard - 40 Hours (China) Scheduled Weekly Hours:40 Worker Type:Permanent Job Summary:We are seeking a dynamic Assistant Vice President to lead our Hotline Services team (based in Shenzhen office) within the Depository & Participant Services team under
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be
ERM Program Delivery Manager Reports to: Global ERM Program Leader Role Summary The ERM Program Delivery Manager supports the Global ERM Program Leader in the day-to-day delivery of the Global ERM Program across Regions and Member
1. Position Information · Job Title: Senior Customer Service Representative · Department: SDC · Location: Wuxi（无锡） - 2. Key Responsibilities 1) Order Processing & Management · Receive and review purchase orders from overseas customers, verifying key information
1. Position Information · Job Title: Senior Customer Service Representative · Department: SDC · Job Grade: 171 · Location: QingYuan(清远) - 2. Key Responsibilities 1) Order Processing & Management · Receive and review purchase orders from overseas
Company:Marsh Description: We are seeking a talented individual to join Marsh RM team. This role will be based in Tianjin. We will count on you to: Responsible for growing satisfied client relationships, a profitable book of