小米汽车-交付体验负责人 北京 社招 全职 职位 ID：A259779 职位描述 1、负责制定交付体验标准，明确体验目标和规范，搭建满意度落地管理流程2、负责公司交付客诉管控，管理并协助门店解决客诉，并兜底重大客诉案件的处理3、负责交付满意度风险预警，制定改善方案和落地计划，推动异常问题解决和不良管理4、负责交付体验文档的编制和管理，包括运营分析、知识库搭建、DQA质量评估报告等5、负责制定交付投诉应对话术、编订交付体验白皮书，提升交付门店人员客诉处理能力6、负责制定Goodwill使用规范、申请提报流程及运营成本管理 职位要求 1、6年以上交付流程编订和系统开发的经验2、6年以上用户管理、满意度体系搭建和服务运营经验3、较强的沟通和协调能力，熟悉重大客诉应对处理4、较强的用户价值导向思维和数据分析能力5、汽车行业满意度、熟悉用户心理学，用户运营相关工作经验 投递...
WHAT YOULL NEED TO HAVE - Up-to-date knowledge of the complete media landscape (including the latest trends in social media), activation and measurements. - Good and specific Knowledge of the area commercial PR, Media Relations and
Job title: Sales Assistant Responsible to: Store Manager Salary: Competitive Place of work: Junction Shenzhen/Shanghai About us Our mission is to transform the way people live in cities. With over 16 million possible combinations of gears,
We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position. 17 paid statutory holidays Exceptional market leading benefits Option of MPF or ORSO
Career Area:Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do – but also about each
Career Area:Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do – but also about each
